Terms Of Use

FASTag Prepaid is a simple and reusable tag based on radio-frequency identification technology (RFID) that will be affixed on a vehicle’s windscreen. Each FASTag is linked to a registered a wallet / account to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCL.

Only one FASTag can be issued against any particular vehicle at any given point of time, in case customer reaches to FASTag Prepaid for new FASTag issuance, customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished. In case the customer fails to destroy the FASTag, he will be charged from both the FASTags/accounts until one of them is destroyed / deactivated and inform the earlier bank that issued the FASTag. The below Terms and Conditions apply to the RFID enabled prepaid FASTag (“FASTag”) facility made available to you (“Customer”) by Banala Stores.

By submitting the application, the Customer shall be deemed to have agreed and accepted the Terms and Conditions. FASTag Prepaid may issue the FASTag Prepaid only to Customers who are making this application for the FASTag and agreeing to the applicable terms and conditions in the form and manner prescribed by FASTag Prepaid from time to time.
The FASTag shall be solely used for the purpose of making applicable toll payments at designated Toll plazas on the highway through the electronic toll collection (“ETC”) enabled lane. The list of designated toll plazas is made available at www.myfastag.in
The Customer who wishes to avail the FASTag shall be required to have standard Wallet, within which a sub wallet (i.e. FASTag Wallet) shall be created. Such wallet (FASTag Wallet) shall have predefined monetary limits.
Wallet holder may also get access to the FASTag Wallet which will be a part of the Wallet and the maximum monetary limit as specified in the RBI guidelines and amendment from time to time shall apply to the combined limit of the Wallet and FASTag Wallet.
Any charge levied by the establishment on the purchase made by the FASTag wallet holder using the FASTag wallet shall be settled by such FASTag Wallet holder with the establishment directly and FASTag Prepaid shall not be responsible for the same.
All spends by Wallet holder from the FASTag Wallet should be in compliance with the applicable laws. Wallet holder agree that FASTag Wallet shall be used by FASTag Wallet holder solely for the purpose of purchase of ETC enabled toll tickets from relevant establishments who have agreed to redeem the amount from the FASTag Wallet section and have an arrangement with FASTag Prepaid in this regard.
FASTag Wallet holder agree and confirm that no P2B (Personal to Bank transfer), P2P (Peer to Peer) and no cash out are permitted from FASTag Wallet balances.
FASTag Prepaid can also be purchased through E-commerce channel. Once customer provide the details, FASTag to be sent to Customer through courier services at the address provided by the Customer.
Based on the information provided by the customer through the online form, customer’s FASTag Prepaid will be allocated to Vehicle detail provided.
Customer has to provide the original vehicle registration copy for tag issuance activity.
FASTag Prepaid may ask for other necessary details as in vehicle details, photograph of vehicle with FASTag affixed on it, as part of mandatory documents for FASTag Prepaid activation in order to validate the documents.
It is customer’s responsibility to make sure that FASTag Prepaid ordered against vehicle is affixed on same vehicle.
FASTag Wallet holder shall prior to availing the FASTag Wallet services from respected bank obtain appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the FASTag Wallet Service. FASTag Wallet holder further verifies all facts and statutory provisions and seeks appropriate professional advice including the relevant tax implications.
The FASTag Wallet holder agrees that he/she will not use the FASTag Prepaid Wallet for payment of any illegal/unlawful purchase/purposes.
In case of termination/cancellation of single FASTag mapped under wallet having multiple FASTag issued, FASTag wallet service will continue.
The FASTag Wallet holder shall agree to submit all the documents with the FASTag Prepaid as directed from time to time, to meet KYC / KYV / KYB norms in compliance with the relevant extant guidelines of the Reserve Bank of India.
The FASTag Wallet holder shall forthwith notify the FASTag Prepaid of any change in his/her address for communication as submitted with FASTag Prepaid at the time of activating FASTag Prepaid Wallet. The responsibility shall be solely of the FASTag Wallet holder to ensure that FASTag Prepaid has been informed of the correct address for communication.
The FASTag Wallet holder shall act in good faith at all times in relation to all dealings with the FASTag Prepaid.
The FASTag Wallet holder shall be fully responsible for wrongful use of the FASTag Prepaid Wallet.
The FASTag Wallet holder shall indemnify FASTag Prepaid to make good any loss, damage, interest, or any other financial charge that FASTag Prepaid may incur and/or suffer, whether directly or indirectly, as a result of FASTag Wallet holder committing violations of these Terms and Conditions.
The FASTag Wallet holder will indemnify and hold FASTag Prepaid harmless for any / all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages and losses arising out of wrongful use or cancellation (wrongful or otherwise) of a FASTag Prepaid Wallet Service.
The Customer need to inform FASTag Prepaid of any loss or theft of FASTag Prepaid. In case the Customer finds a lost or stolen FASTag, please inform FASTag Prepaid immediately. Any loss or theft of the FASTag shall be immediately reported to a FASTag Prepaid, also same shall be reported to police station and an FIR shall be registered, if required
The FASTag Prepaid shall at no time be responsible for any liability arising out of or in relation to the lost or stolen FASTag or any misuse of the FASTag by any of the Customers or its representative. FASTag issued to the Customer shall at all times remain the property of FASTag Prepaid and shall be surrendered to FASTag Prepaid, on request. In case of replacement of FASTag, Customer will be charged with the replacement fee. FASTag is non-transferable but can be cancelled as per the policies of FASTag Prepaid. For any charges related concern please visit our web page www.myfastag.in
In case the FASTag remains unused or wallet is not refilled for a period of 6 months with a due balance amount, the FASTag Wallet will be closed with prior intimation to the Customer and such FASTag shall not be accepted at any Toll Plazas for the purpose of payment of toll. 25. At any stage Customer’s FASTag wallet threshold balance gets exhausted due to transactions done at the toll plazas and wallet reaches to a due balance state, due balance will be adjusted from the Customer’s security amount deposited at the time of FASTag issuance. Customer has the rights to suspend / terminate the FASTag services for the desired period / permanently respectively either by FASTag Prepaid Customer Support or by web portal.
On termination of the FASTag any outstanding amount, whether or not already reflected in the statement and, the amount / charges incurred after termination, shall become forthwith due and payable by the Customer as though they had been so reflected and interest will accrue thereon as may be applicable as per FASTag Prepaid policy/process from time to time.
The Customer shall continue to be fully liable for FASTag Prepaid for all charges incurred on the FASTag prior to termination.
Notice of termination or request to surrender of the FASTag shall be deemed given when a notice posted to the mailing address/email ID of the Customer, as per the records Of FASTag Prepaid is received by the Customer through ordinary post/email. The Customer agrees to surrender the FASTag of FASTag Prepaid , or its representative, upon being requested to do so. The Customer may not use the FASTag notice of termination has been received by him/her.
FASTag Prepaid is valid in India only.
The FASTag issued by FASTag Prepaid to the Customer shall be mandatorily affixed by the authorized representative of the FASTag Prepaid on the vehicle of Customer with the license plate number specified by the Customer in the application. The FASTag is not transferable and only be used for the specific vehicle on which the FASTag has been affixed by the authorized representative of the Bank.
At the time of making the application for issuance of the FASTag, The Customer shall be required to pay a minimum amount (please see web page for information on FASTag charges – www.myfastag.in) as FASTag fee plus applicable taxes, threshold amount and also the security deposit as per the type of the vehicle with a maximum limit of Rs.1, 00,000 (Rupees One Lakh only) at any given point of time or such other limit as may be specified by the FASTag Prepaid subject to Internal and Applicable regulatory and statutory guidelines.
The FASTag shall be activated subject to approval of application by the FASTag Prepaid and a minimum amount being loaded on the FASTag by the Customer such funds shall be loaded on the FASTag after deduction of applicable charges/fees etc., payable by the Customer to FASTag Prepaid for availing the FASTag.
Customer shall ensure to keep the FASTag safe. The Customer shall be bound to comply with these terms and conditions and all the policies stipulated by FASTag Prepaid from time to time in relation to the FASTag. FASTag Prepaid may, at its sole discretion, refuse to accept the application and to issue the FASTag to the Member.
The FASTag Prepaid shall at no time be responsible for any surcharge levied and debits made at the Tolls.
All transaction undertaken at a participating Toll plaza shall be conclusive proof that the charge is recorded or such requisition was properly incurred for the amount by Customer using the FASTag Prepaid except where the FASTag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Customer.
Customer shall at no time exceed the expenditure at the toll plaza than the amount available in his wallet.
FASTag Prepaid reserves the right to bill the Customer for any due balance in its sole discretion.
The Customer agrees to pay FASTag Prepaid promptly for the due balance.
FASTag Prepaid also reserves the right in its sole discretion to cancel/terminate the FASTag should the Customer create one or more due balance with the FASTag.
FASTag activation takes 24-48 business hours post issuance.
FASTag Prepaid reserves unto itself the absolute discretion to decline to honor the transaction requests on the FASTag, without assigning reason thereof.
Customer reserves the right to cancel his/her account / wallet at any time after submitting such documents and information as may be required by the FASTag Prepaid and also return the FASTags. The balance amount (if any) remaining in the related to FASTag would be returned to Customer in his Wallet
FASTag Prepaid Customer care can be reached for any enquiries pertaining to the FASTag. Customers shall immediately inform the FASTag Prepaid in case they find any irregularities or discrepancies in any transaction undertaken with the FASTag.
The Customer will be liable to pay FASTag Prepaid, upon demand, all amounts outstanding from the Customer to FASTag Prepaid.
The holding and use of the FASTag will incur fees which will be debited to the balance available in the Wallet Account.
FASTag issuance fee is non-refundable.
Any Government charges, duty on debits, or tax payable as a result of the FASTag shall be the Customers responsibility and if imposed upon FASTag Prepaid (Either directly or indirectly), FASTag Prepaid shall debit such charges, duty on tax against the balance available on the FASTag there will be separate service charges levied for such facilities as may be announced by the bank from time to time and deducted from the balance available on the FASTag. In the situation that the balance available on the FASTag is not sufficient to deduct such fees, the Bank reserves the right to deny in further transactions. The Customer also authorizes FASTag Prepaid to deduct from the balance available on his Wallet to balance out the FASTag minimum threshold balance, and indemnifies the FASTag Prepaid against any expenses it may occur in collecting money owed to it by the Customer in connection with the FASTag. (Including without limitation reasonable legal fees). FASTag Prepaid may levy services and other charges for use of the FASTag, which will be notified by the Customer from time to time by updating this terms and conditions. The Customer authorizes to recover all charges related to the FASTag as determined by FASTag Prepaid from time to time by debiting the balance available on the Wallet. Details of the applicable fees and charges as stipulated by FASTag Prepaid shall be displayed on the website.
The Customer agrees to indemnify and keep indemnified FASTag Prepaid against all and any claims, suits, liability , damages, losses , costs charges, proceedings, expenses, and actions of any nature whatsoever made or instituted against FASTag Prepaid or incurred by FASTag Prepaid on account of usage of the FASTag. “FASTag Prepaid may, at its sole discretion, utilize the services of external service provider/’s or agent/’s and on such terms as required or necessary, in relation to its products/services
FASTag Prepaid shall be providing copies of the Transaction slips to the Customer also transactional alerts through short messaging system message on the registered mobile number for that FASTag with the Bank.
The Customer hereby agrees to indemnify and hold FASTag Prepaid indemnified from and against and all actions, claims, demands ,proceeding ,losses ,damages costs, charges and expenses whatsoever which the Bank may at any time incur or be put to as consequence of or by reason of or arising out of providing the FASTag to the Customer or by reason of FASTag Prepaid’s act of taking / refusing / omitting to take action on the Customer instructions, and in particular arising directly or indirectly out of negligence, mistake, misconduct or dishonesty relating to any Transaction by the Customer. The Customer shall also indemnify FASTag Prepaid fully without prejudice to the foregoing, FASTag Prepaid shall be liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of any act of any third party including but not limited to the Toll plaza’s deduction of amounts from the FASTag. FASTag Prepaid’s liability for any and all causes whatever exceed INR5,000/-
Notwithstanding anything stated under this Agreement, the aggregate liability of FASTag Prepaid from any and all causes whatsoever shall not in any and all events in the aggregate exceed the sum equivalent to the preceding INR5,000/-
Jurisdiction – These terms shall be interpreted, construed and enforced in all respects in accordance with the laws of India without regard to any principles of conflicts of laws thereof. Both the Parties agree that the competent courts at Bapatla shall have the exclusive jurisdiction.
Customer hereby, irrecoverably authorizes FASTag Prepaid to disclose, exchange, share or part with all the information relating to the Customer/’s details and payment history information and all information pertaining to and contained in the terms and conditions or as expressed in the application made for FASTag affiliates/banks/financial institutions/ credit bureaus/agencies/statutory bodies as may be required and undertakes not to hold FASTag Prepaid /Its affiliates/ the other group companies of FASTag Prepaid and their agents liable for use of the aforesaid information.
FASTag Prepaid reserves the right in its absolute discretion to amend or supplement any of the terms and conditions, features and benefits offered on the FASTag including, without any limitation to changes affect interest charges or rates and methods of calculation at any time. The balance available on the FASTag shall be liable to be utilized for all charges incurred and other obligations under the revised terms and conditions. FASTag Prepaid shall notify/communicate the amended terms and conditions by hosting the same on the FASTag website or any other manner decided by FASTag Prepaid. The Customer shall be responsible for regularly viewing the terms and conditions, including amendments thereto as may be posted on the FASTag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the FASTag.
FASTag Prepaid Cashback is applicable only for successful trips made through NHAI plazas. Currently cashback is not applicable for trips made at State plazas.
Cashback for FASTAG program is provided by NHAI, kindly refer www.nhai.gov.in or www.ihmcl.com to get more details on the list of eligible plazas for Cashback along with applicable cashback percentage for the given financial year.
Terms and Condition may change as per FASTag Prepaid’s and Governments policy, for changes please refer to our webpage – https://fastagprepaid.in

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